Customer Service

Shipping & Delivery

The system require to enter your location as part of the online ordering process. Wherever possible, the system will work out the best available shipping method and/or present you with options (such as less expesnive but slower delivery times).
If the system does not recognize your locality or it is not supported for automatic shipping calculation, then you will need to call us on +44 (0) 1223 830090
If in stock (or receipt into stock) this item will be shipped within 2 business days of receipt of order.

 

Returns & Replacements

It is the customer’s responsibility to ensure that the items purchased are suitable for purpose. We make every attempt at describing items in as comprehensive way as possible to facilitate this. Please call if you are unsure to the suitability of the part(s) being considered.
We acknowledge that mistakes occur but retain sole discretion to accept returns, and will not do so without our prior agreement by issuance of an RMA (return merchandise authorisation).
None of this affects a consumer’s statutory rights including the EU Distance Selling Directive which allows, for any reason, cancellation of an order within 7 days without penalty.
Outside of this, return of an item is subject to a 15% / £10 restocking charge (whichever is the greater). Return carriage is the responsibility of the customer.

Ordering

You will receive an order acknowledgment upon completion of and payment for your order. This is your purchase order with DHSL, please check for discrepencies.
We strive to ensure that all products are accurate when dispatched. In the unlikely event that any product contains inaccuracies or if an item is incomplete, we will correct the problem. If you have received an incomplete or inaccurate product please notify us within 72 hours.

Payment, Pricing & Promotions

We endeavour to keep the prices on this eCommerce website accurate and up to date, including any promotional discounts. However, due to; sub-contracted manufacture, errors & omissions and potential system generated errors, we exceptionally reserve the right to not supply at the price or in the quantities ordered. In such rare circumstances will notify the customer as soon as feasibly possible and seek to ameliorate the situation in whatever way possible.
Payments are made at the time of submission of the order. We will notify customers of any shortfall or excess as soon as we are aware. Refunds will be made without delay, using the same method as the original payment.

Viewing Orders

It is possible to view your orders by either visiting your Account or by putting a specific order number and email address into the Order Enquiry Form  

 

Updating Account Information

You may update or remove your account and its information at any time by visiting your Account Page

Privacy & Security

Your right to privacy and the Data Protection Act
Your privacy and confidentiality is important to us. The purpose of this Privacy Policy is to explain how we collect and use your personal information.
de Havilland Support Limited is registered for the purposes of the Data Protection Act 1998 and adheres to the recommendations and principles listed in that legislation.What kind of information do we collect?
We collect information from you:
• In the process of you ordering publications and other goods from us.
• In order to respond to any comments or queries you may have (whether via our Contact Us section or otherwise).
Personal information (such as your name, title, telephone number, e-mail address, home address, credit card details and certain other personal information) may be collected by email, fax, telephone or by post. Whilst we use reasonable measures to safeguard your information we do not warrant and cannot guarantee that any data transmission over the Internet is secure.How is this information used?
We will not sell, divulge or pass on information about you to any third party without your consent, apart from in relation to a sale of our company or of our business relating to this Web Site.
Information is collected for the purposes of internal statistical, marketing and administration reasons and for the purposes of supplying goods to you. We may also gather information about goods and services which you identify as being of interest to you in the course of your use of this Web Site and may from time to time send you our newsletter and/or contact you regarding matters of interest to you. If you do not wish to receive any such information, please contact us via our Contact Us section.

Access to your information and feedback
If at any time your personal information changes or you wish to see our records relating to your personal information or if you have any queries regarding this Privacy Policy, please contact us via our Contact Us